Some frequently asked questions about our web & email hosting.

General Questions

Q: Can I use Microsoft FrontPage?
A: Yes! Our servers support the Microsoft FrontPage extensions up to 2002. We have not tested the server with FrontPage 2003 yet.

Q: Can I use CGI Scripts?
A: Yes, but we reserve the right to disable or remove scripts that could be a security risk or that use excessive CPU cycles. We have scripts available for your use, please contact us for more information.

Q: Do you offer web statistics?
A: Yes, they are free with your account. They are updated daily, (so if your site has been up for less than 24 hours, you won’t see them). Go to http://www.yoursite.com/stats, (replace “yoursite” with your actual domain name. The system will ask you to enter your site administrator login and password.

Q: Do you offer Access or MSSQL Database?
A: No, not at this time. Check with CSS Communications for Access or SQL database web hosting.

Q: Do you offer MySQL and PHP?
A: We can provide MySQL database and PHP, however they are not included in our $7.99 hosting package. Please see our Hosting with Database account for more information.

Q: Do you offer Access or MSSQL Database or Cold Fusion?
A: No, not at this time. Check with CSS Communications for Access or SQL database web hosting.

Q: Do you offer MySQL and PHP?
A: We can provide MySQL database and PHP, however they are not included in our $7.99 hosting package. Please contact us for a quote on MySQL database hosting.

Q: Does your hosting include SSL (https)?
A: No, but we can provide SSL for an additional charge. You will also need an Certificate, which you can purchase, or we can provide for you. Contact us for more information on SSL hosting and certificates.

Q: What about Spam Filtering?
A: Our spam filtering comes with our $12.99 hosting and email account. You get all of the features of our standard $7.99 hosting, with spam filtering for all of the email addresses you have on our server. For more information on our Spam Filtering, please see our Spam FAQ.

Q: Does the account support ASP Pages?
Yes! You can use ASP Pages with our $7.99 web hosting.

Space and Limits

Q: How do you measure the disk space?
A: Your disk space is a total amount of disk space on the server. This includes all of your email accounts as well as your website. Your site administrator will receive an email when you are reaching your disk limit.

Q: What can I do if I receive a notice that I am close to my disk space limit?
A: Some of the things you can do are: Don’t store email on the server, remove files that aren’t being used from the server. Don’t use very large photos on your website unless absolutely necessary, they take a long time to download, and usually aren’t necessary. If you need more information on disk space, let us know.

Q: What if I need more disk space?
A: We can allocate additional disk space to your account for $5.00 a month. Contact is for more information.

Q: Do you have a bandwidth or throughput limit?
A: Yes, however unless you are hosting an extremely busy or popular site, you won’t have to worry about it. If you have a high traffic website, the $7.99 monthly hosting probably isn’t for you. Your site stats will give you an idea of how much traffic your website is getting.

Q: Can I install a message board?
A: We can install a message board for you, however, there is an additional charge for running a message board. If you are interested in an interactive website, we now offer PHP-Nuke hosting. You can see an example of PHP-Nuke hosting at NPRWatch.com.



Email Questions

Q: What if I need more email addresses?
A: Let us know. You can purchase additional email addresses and disk space.

Q: Can I have email aliases?
A: Yes, the system allows you to create your own email aliases. There is not set limit to the number of email aliases you can have.

Q: Can I have *@mydomain.com?
A: Yes, you can configure the system so that anything at your domain will go to a specified email address. This can generate a lot of email in your box.

Q: What is your policy on spam?
A: Uncomplicated does not support spam. Anyone using our service to send unsolicited email will have their accounts immediately suspended. Our Mailing List service MUST include a method to unsubscribe, or contact information to be removed from the list. If you need to ask if something is ok, it probably isn't.

Q: Can you provide Spam filtering?
A: Yes, please see our $12.99 hosting page.

Payment

Q: Is there a setup fee?
A: For most of our accounts we don’t have a setup fee, but if you'd really like to pay one…

Q: Can I pay by credit card?
A: Yes. We accept credit cards through Pay Pal. We can also invoice you monthly, quarterly, biannually, or annually. If you need alternative billing, we can probably work something out.

Q: Can I pay quarterly or annually?
A: Yes, it makes our life much easier, we appreciate term billing.

Q: If we are using term billing and we cancel, do we get a refund?
A: No. Once you’ve paid, you get the service thru your paid period.

Q: What if we are REALLY dissatisfied with the service?
A: If you aren’t happy with our service, we want to fix what’s wrong, or help you find a service you are happy with. If you are not happy within the first 30 days, we WILL refund any hosting fees. PLEASE NOTE: We charge a $15 domain registration fee if you cancel within the first 30 days. At any other time, you can cancel at any time, and your service will end at the end of the current paid term. Beyond 30 days, there is no charge for the domain registration.

Other

Q: Can you design my web page for me?
A: Yes. We can help you get started, provide some ideas, or do the whole thing. From a business card website to a full site. See our design section for more information.

Q: Do you have a referral program?
A: No. We do offer a hearty thank you, but we don’t have a referral program. If you do refer someone to us, please have them let us know, so we can at least pass along that hearty thank you.

Q: Can you help us set up a contact form, PayPal Account, Random Image scripts, or troubleshoot our site when we can’t figure something out?
A: Yes. We are available to install scripts, troubleshoot problems, or help set things up for you on a consulting bases. Our consulting fee is $40 an hour. We can provide you with an estimate prior to doing any work on the server.

Q: Do you offer a backup and recovery service?
A: Not at this time. We STRONGLY recommend you keep at least 2 copies of your website, (your working copy and a backup) on your local PC, or on a removable disk. Uncomplicated.net is not responsible for lost data for any reason. We do backup our servers, however, this is only for a catastrophic event, and should not be relied on for unintentional deletions, or other user specific issues.